Terms & Conditions for Consumers
1. These terms
1.1 These are the terms and conditions on which we supply products to our consumer customers (i.e. not businesses).
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how either of us may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 We are Graham Tyson a trading brand of Taylor-Davis Limited, a company registered in England and Wales. Our company registration number is 00978584 and our registered office is at Moat Works, Moat Road, West Wilts Trading Estate, Westbury, Wiltshire BA13 4JF.
2.2 You can contact us by telephoning our customer service team at 01275 870840by writing to us at firstname.lastname@example.org or completing the “Contact us” form on our website.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or enquiry.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products or because we are unable to meet a delivery deadline you have specified.
3.3 We will assign your order with a number. It will help us if you can quote your order number whenever you contact us about your order.
4. Our products
4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours, weights and sizes accurately, we cannot guarantee that a device's display accurately reflects the products. Your products may vary slightly from those images.
4.2 The packaging of the products may vary from the images displayed on our website.
5. The right to make changes to the products
All of our products are manufactured by a third party and cannot be modified by us to suit your requirements. The manufacturer may change the products to reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements.
6. Price and payment
6.1 The price of the products (which includes VAT) will be the price indicated to you when you place your order. We take all reasonable care to ensure that the price of the products advised to you is correct. However, please see clause 6.3 for what happens if we discover an error in the price of the products you order.
6.2 If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change in the rate of VAT takes effect.
6.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than the price stated at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
6.4 You can pay for the products ordered from us by debit or credit card. You must pay for any products during the order process, before we dispatch the products to you.
6.5 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
6.6 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
7. Providing the products
7.1 The costs of delivery will be provided to you as part of the order process.
7.2 During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
7.3 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you have asked to collect the products from our premises, we will advise you of a collection time slot.
7.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we or our third party couriers will either:
(a) leave a note or send an email informing you how to rearrange delivery or collection of the products from a delivery depot;
(b) deliver the products to a neighbour; or
(c) deliver the products to an alternative address which you have provided.
7.6 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.1 will apply.
7.7 The products will be your responsibility from the time we deliver the products to the address you provided to us or you collect the products from us.
7.8 You own the products once we have received payment in full.
7.9 We may need certain information from you so that we can supply the products to you, for example, your full name, address and a telephone number. We will collect this information as part of the ordering process. If you do not give us this information when requested, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
8. International delivery
8.1 We do offer international delivery. Please contact us in accordance with paragraph 2.2 for a shipping quote.
8.2 The products ordered from our website only comply with UK laws, regulations or standards, unless stated otherwise on our website. It is your responsibility to check the products you order comply with any relevant country specific standards.
8.3 If you order products from our website for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
8.4 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
8.5 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
9. Your rights to end the contract
9.1 Your rights when you end the contract will depend on whether there is anything wrong with the products, how we are performing and when you decide to end the contract:
(a) If the products you have bought are faulty or misdescribed you may have a legal right to end the contract (or to get the products replaced or to get some or all of your money back), see clause 12;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;
(c) If you have just changed your mind about the products, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;
9.2 If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the products or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the products you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late.
9.3 How long you have to exercise the right to change your mind (Consumer Contracts Regulations 2013) depends on how the products were delivered.
(a) For products purchased online or off-premises you have a legal right to change your mind within 14 days and receive a refund. Where you exercise this right you are responsible for the costs for returning the products to us; and
(b) Where the products are into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.
9.4 You do not have a right to change your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
(b) any products which become mixed inseparably with other items after their delivery.
9.5 Even if we are not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for products is completed when the products are delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of you ending the contract.
10. How to end the contract with us (including if you have changed your mind)
10.1 To end the contract with us, please call us on 01275 870840, write to us at email@example.com or complete the “Contact us” form on our website.
10.2 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post the products back to us or (if they are not suitable for posting) allow us to collect them from you. Please call customer services for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
10.3 We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
10.4 If you are responsible for the costs of return and we are collecting or a third party courier is collecting the products from you, we will charge you the direct cost to us of collection.
10.5 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
10.6 If you are exercising your right to change your mind:
(a) we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling or use of them in such a way which would not be permitted in a shop (i.e. the products have been used and are not in a saleable condition to another customer). If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount at determined by us; and
(b) the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a products within 3-5 days at one cost but you choose to have the products delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
10.7 We will pay any refunds due to you as soon as possible. If you are exercising your right to change your mind your refund will be made within 28 days from the day on which we receive the returned products.
11. Our rights to end the contract
11.1 We may end the contract for a products at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
(d) we decide to stop providing the products after your order has been accepted.
11.2 If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
12. If there is a problem with the product
12.1 If you have any questions or complaints about the products, please contact us using the details provided in clause9.1.
12.2 If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you in accordance with clause 9.2 to clause 9.5.
13. Our responsibility for loss or damage suffered by you
13.1 If we fail to comply with these terms, we are only responsible for loss or damage you suffer that is foreseeable as a result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both of us knew it might happen, for example, if you discussed it with us during the sales process. To confirm, we are not responsible for any loss or damage that is not foreseeable.
13.2 This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
14. How we may use your personal information
15. Other important terms
15.1 We may transfer our rights and obligations under these terms to another organisation.
15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.